Our products are made-to-order according to customer choices and instructions and we take no responsibility for any ordering mistakes made by customers, or changes to original orders we haven’t agreed to and accepted. The customer is solely responsible for providing us with adequate and correct delivery and contact information. We reserve the right to refuse acceptance of any order for any reason at any time. As Candy Floss Products are made-to-order we cannot accept cancellations, returns or refunds once the order has been accepted and production has commenced